Some outbound requests from our platform to external services could not be completed. The cause was a faulty network gateway operated by our cloud infrastructure provider. All plenigo services remained available throughout.
We identified the affected gateway and removed it from our network routing. Outbound connectivity has been fully restored.
A small number of checkout attempts may have been affected during this period. If you notice any irregularities, please contact our support team.
We are following up with our provider to prevent a recurrence.
Posted Sep 30, 2026 - 00:36 UTC
Update
We experience no more problems in our systems.
Posted Sep 30, 2026 - 00:36 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 30, 2026 - 00:20 UTC
Investigating
We are currently investigating this issue.
Posted Sep 30, 2026 - 00:04 UTC
This incident affected: API (API v3), Merchant Backend (Merchant Backend v3), Checkout (Checkout v3), and Snippets (Snippets v3).